Customer Service - The Very Old Business

Customer Service is one of the more specialized areas of business. In today's world of cut throat competition, companies are investing large amounts of revenue in the business process to improve customer service in hopes of increasing the number of loyal customers. However, few people realize that having satisfied customers can not only bring your most loyal customers.

What is the scope of customer service? As you can master the concept and improve customer service in your company or workplace.

Every customer who comes close is a child. A small, sometimes hungry, sometimes angry, sometimes bored, sometimes playful, sometimes excited, and every time when a customer approaches need to understand his mood and position yourself to the customer. No customer is the same, no problem is similar, but just look superficially similar.

The key concept that has worked with me and worked with my team of professional call center Telecom, the Bank is to make the customer feel that you're one of them. Share with them the joy, share the pain with them and understand the pain of the client area.

Watch little 'further away, skip a step and show the customer that you are more than happy to go extra mile to solve their problems. Tell them that this could be a unique situation, but you should give your best shot for solving ours. Do not be afraid of them if they are on the wrong side. Apologize immediately. Exceed customer expectations, taking them by surprise, offering something new. It may just be a thank you card, birthday card, but to build relationships with customers and soon you should know that customers are more customers, but your fans.

So here is the mantra: Assume customer to be a child, share the joy or sorrow with him, to go more miles if necessary to fight for him, takes him by surprise, let him feel that he is the VIP in your life. Thank you for calling your customer. He's doing a favor by calling and saying that you have a problem that, if solved could be your big competition for differentiation.

These are a few tricks that have worked well for me and many of my team members. I hope this works for you. Do not hesitate to contact me with your suggestions and feedback. Thanks .......